A BBC reporter went undercover into the Barclays Bank as a sales representative. She found a series of unbelievable – but true practices.
As my trainer Simon Pickergill said: “I hate it when they say the customer is always right. It’s just ridiculous. Someone was stoned when they made up that policy.”
Remember this isn’t just anyone, this is a man who Barclays had chosen to teach us, the bank’s new staff, how to behave.
Strangely, the bank made record profits of 7 billion pounds last year.
A great read.
Watch your bank and telephone statements closely, that’s all I have to say.